Indianapolis International Airport repeats top airport honors as major passenger surveys highlight service and cleanliness

Another year of national and international recognition

Indianapolis International Airport (IND) has again earned a high-profile set of industry honors tied to passenger experience, extending a multi-year run of awards that measure service quality, cleanliness and overall satisfaction. The latest recognition places IND at or near the top among similarly sized North American airports in widely used traveler surveys.

Airport Service Quality awards: Best, Cleanest and Most Enjoyable

For its 2024 performance year, Indianapolis International Airport received three top distinctions in the Airport Service Quality (ASQ) awards program operated by Airports Council International World: Best Airport in North America, Cleanest Airport in North America, and Most Enjoyable Airport in North America. The Best Airport designation marked 13 consecutive years for IND, and 14 years overall in the program’s history for the airport.

The ASQ program is based on passenger feedback and evaluates airports across dozens of experience indicators, including wayfinding, check-in processes, terminal comfort, food and retail offerings, and facility cleanliness.

J.D. Power: top medium airport for customer satisfaction

In a separate benchmark focused on North American passenger sentiment, IND ranked highest among “medium” airports in the J.D. Power 2025 North America Airport Satisfaction Study. The study placed Indianapolis at the top of its category for a fourth consecutive year, using a 1,000-point scoring system derived from passenger surveys. J.D. Power’s framework evaluates seven dimensions, including ease of travel through the airport, terminal facilities, staff, departure and arrival experience, trust in the airport, and food, beverage and retail.

Passenger volumes provide context for the rankings

The airport’s recent recognition comes as IND continues to handle historically high passenger traffic. The airport reported more than 10.6 million passengers in 2025, a new annual record and slightly above 2024 totals. October 2025 was reported as the busiest month in IND’s history, including the airport’s first one-million-passenger month, with Oct. 9 cited as the busiest day on record.

What the awards measure—and what they do not

These honors are not operational safety ratings or audits of airline performance. They are passenger-experience awards that primarily reflect how travelers perceive the airport’s layout, cleanliness, amenities, staff interactions, and throughput at key touchpoints such as security checkpoints and gate areas. Still, because they draw from large sample sizes and repeat annually, the results are often used as comparables for how airports perform on service delivery year over year.

• ASQ awards: passenger-experience measures across multiple service indicators
• J.D. Power study: satisfaction scoring across seven experience dimensions
• Traffic trend: IND reported back-to-back annual passenger records through 2025

Indianapolis International Airport’s latest accolades align around a consistent theme: passengers rate the airport highly for cleanliness, overall experience, and ease of travel for its size category.